Tempur Sealy International, Inc. recently announced that Tempur-Pedic was awarded #1 in Customer Satisfaction for the retail mattress segment in the J.D. Power 2019 Mattress Satisfaction Report. In addition to earning the highest score for overall customer satisfaction, Tempur-Pedic was ranked highest across six of the seven categories, including: support, durability, comfort, value, warranty, and contact with customer service.
“We are committed to delivering an exceptional sleep experience for our customers and our dedication fuels the work we do every day,” said Scott Thompson, Tempur Sealy President and CEO. “Our customers have again recognized our commitment to relentlessly focusing on what matters most to them and we are honored by this award.” The award marks the second time in three years Tempur-Pedic has ranked #1 in Customer Satisfaction.
Tempur-Pedic changed the bedding industry with the introduction of the its infinitely-adaptable mattress more than 25 years ago. The brand continues driving innovation to ensure more people can experience its signature sleep.
Earlier this year, Tempur-Pedic fully released the TEMPUR-breeze mattress line, and debuted the TEMPUR-Ergo Smart Base collection powered by Sleeptracker AI to help tackle people’s top sleeping challenges: being too warm and snoring.
“Helping our customers get their best sleep is at the core of every product we develop, and across the company, that is our mission – from testing in our R&D labs, to educating and assisting our customers in our stores, on our website or the phone, and through our retail partners,” Thompson added.
About Tempur Sealy International, Inc.:Tempur Sealy International, Inc. (NYSE: TPX) develops, manufactures, and markets mattresses, foundations, pillows and other products. The Company’s products are sold worldwide through third party retailers, its own stores, and online. The Company’s brand portfolio includes many highly recognized brands in the industry, including Tempur, Tempur-Pedic, Sealy featuring Posturepedic Technology, and Stearns & Foster. World headquarters for Tempur Sealy International is in Lexington, KY.