Independent mattress and futon manufacturer Gold Bond Mattress Co. recently went above and beyond to deliver mattresses to a consumer in Maine’s Amish community using a horse and wooden cart. Working in conjunction with its retail partner Northeastern Rustic Furniture and its last-mile delivery team, the company was able to get the product – bed mattresses and a futon mattress – delivered safely and in a timely manner to the consumer’s home in Maine.
The delivery puts a fine point on Gold Bond’s exacting customer service, and its commitment to meeting the needs of its customers and end consumers. The fourth-generation, family-owned manufacturer is known among its retail partners for the owners’ accessibility and its willingness to deliver solutions.
“We pride ourselves on going the extra mile for our customers and our consumers,” said Robert Naboicheck, president of Gold Bond. “In this small Maine community, making the delivery in a manner that was in cultural sync with the customer was important to us, and we were able to make that happen by coordinating with Northeastern Rustic Furniture and the last-mile delivery team. One of the competitive advantages we offer our partners is that we can problem solve quickly and efficiently because our management team is involved in every aspect of the operation.”
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About Northeastern Rustic Furniture: Smyrna Mills, Maine-based Northeastern Rustic Furniture is an Amish-owned, family retailer that handcrafts its bedroom furniture, futons and occasional tables to sale in its store. The retailer turns to Gold Bond when its customers need mattresses.
About Gold Bond: Founded in 1899, Gold Bond is one of the nation’s largest family-operated independent mattress, specialty sleep and futon manufacturers. The company is a leader in mattress manufacturing techniques and has more than a century of experience bringing product innovations, high manufacturing standards and executive leadership to the industry. Gold Bond, the maker of the world’s most durable mattresses, incorporates the latest comfort technologies in products, such as Talalay Latex, Vytex latex and encased coils and visco-elastic memory foam. Gold Bond currently ships to 40 states and five countries, and its products are available at more than 500 retail showrooms.
