Podium, a customer communication platform for local businesses, announced that it has allocated a $60 million Series B growth round of funding led by IVP with participation from Accel, Summit Partners, GV (formerly Google Ventures), and Y Combinator.
Launched in 2014, Podium started as a platform that helped local businesses receive honest and timely online reviews. The platform has since expanded to facilitate many more types of convenient interactions for brick-and-mortar businesses including: customer messaging, reviews, webchats and customer feedback using channels that customers already know and trust. In less than four years, Podium has been adopted by nearly 20,000 businesses that drive over 4 million customer interactions per month.
“This investment marks a big milestone in Podium’s growth,” said Eric Rea, co-founder and CEO of Podium. “Local businesses and service providers comprise roughly a third of the entire non-farm GDP. The vast majority of these companies aren’t directly competing with online retailers for their services or products, but they are competing against their convenience. This investment will allow Podium to continue providing new tools to bridge that level of convenience and modernize the way these businesses communicate on a local level.”
Podium will be using its new resources to further develop existing and future products. Due to increased demand from mid-market and enterprise clients, Podium will also be developing products and features to better serve these customers while also expanding into international markets.
“Podium has become one of the most promising tools a local business could use,” said Sandy Miller, general partner at IVP. “This market is absolutely immense. By addressing an overlooked area where local businesses and services have been woefully underserved, Podium’s technology allows for these companies to easily adapt and conveniently communicate with their customers.”
Podium started 2015 with an employee count of five. By the beginning of 2018, the company grew to a team of over 300. Using its resources from this round to double its engineering staff, Podium plans to add another 100 employees by the end of the year.
“The growth Podium has experienced in just four years puts them on track to be one of the most elite SaaS companies we’ve seen,” added Tom Loverro, principal at IVP. “As a firm, we have been able to work with some of the largest and most successful SaaS companies in the world. We could not be happier to add Podium to that list and being a partner in their growth story.”
About Podium: Podium modernizes the way business happens locally with products designed to help businesses be found, chosen, and gain insight into their customers’ experience. By conveniently facilitating millions of customer interactions, such as driving customer-generated online reviews and providing improved customer communication tools, Podium serves 150,000+ users across nearly 20,000 local businesses. Headquartered in Lehi, Utah, and founded in 2014, Podium is currently backed by IVP, Accel, Summit Partners, GV (formerly Google Ventures), and Y Combinator.
About IVP: With $7 billion of committed capital, IVP is one of the premier later-stage venture capital and growth equity firms in the United States. Founded in 1980, IVP has invested in over 300 companies, 107 of which have gone public. IVP is one of the top-performing firms in the industry and has a 37-year IRR of 43.1%. IVP specializes in venture growth investments, industry rollups, founder liquidity transactions, and select public market investments. IVP investments include such notable companies as AppDynamics (CSCO), Buddy Media (CRM), Casper, Coinbase, Compass, Datalogix (ORCL), Domo, Dropbox (DBX), Dropcam (GOOG), Fleetmatics (FLTX), GitHub, Glossier, HomeAway (AWAY), The Honest Company, Kayak (PCLN), Klarna, LegalZoom, LifeLock (LOCK), Marketo (MKTO), Mindbody (MB), MuleSoft (MULE), Netflix (NFLX), Omniture (ADBE), Pure Storage (PSTG), Rubrik, Slack, Snap (SNAP), SoFi, Supercell (SoftBank), Tanium, TransferWise, Twitter (TWTR), Yext (YEXT), ZenDesk (ZEN), ZipRecruiter, and Zynga (ZNGA).