Winners for the 13th annual Stevie Awards for Sales and Customer Service were announced on February 23 at a gala ceremony in Las Vegas. Over 2,700 nominations from organizations in 45 nations and from a variety of industries were evaluated in this year’s competition.
Malouf was recognized in three categories, winning the gold for the Sales Partnerships Ethics in Sales Award and the Best Customer Feedback Strategy. They were also awarded a silver for Best Customer Satisfaction Strategy.
The Ethics in Sales Award is a new award for 2019. Fred Kessler, president of Sales Partnerships, and sponsor and judge for the award, said, “The Stevie Awards judges have determined the winner is Malouf, for focusing on values from start to finish.”
Malouf has eight core values that guide company-wide decisions from top to bottom. Matt Vance, Reputation Management Team Lead, said, “We try to act with integrity every day, for our employees, clients, partners, and customers. It’s one of our eight values. We love that organizations like Sales Partnerships and the Stevies are also making this a priority.”
Malouf also received the award for Best Customer Feedback Strategy, over companies like Bank of America, Delta Airlines, and IBM. Malouf’s review team responds to more than 15,000 reviews a year and transforms that feedback into useable data. Their marketing teams use that information to adjust errors, experiential issues, and product deficiencies to better align with consumer’s expectations.
Finally, Malouf received the silver award for Best Customer Satisfaction Strategy. The judges examined how the customer service department has evolved as Malouf grew from a small, two-person startup to a multinational corporation of more than 400 employees.
Josh Cummings, Director of Malouf Customer Experience, said of winning the award, “The evolution of the company has been exciting to see. This award is evidence of the efforts we’ve made to become an industry leader not only with our award-winning products but also in our service. Here at Malouf, we aren’t done transforming the customer experience yet.”
About Malouf: A leader in the furniture and bedding industry, Malouf offers a wide range of innovative products including pillows, sheets, mattress protectors, bed frames, mattress toppers, and adjustable bed bases. Malouf products are available in over 12,000 retail partner locations in the U.S. and its growing international team now serves over 20 countries. Known for its commitment to quality, pricing, and service, Malouf continues to expand its vertical integration capabilities to better serve its customers. Malouf was founded in 2003 by Sam and Kacie Malouf and is headquartered in Logan, Utah.
About the Stevie Awards: Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevie Awards recognize outstanding performances in the workplace worldwide.