Customatic Adjustable Bedz has introduced its Video Care Series on a portal to assist technicians, retail partners and consumers to visually explain product information and basic troubleshooting steps in an easy to understand format.
Housed on the company’s website in a password-protected portal, the videos will provide in-home technicians with the ability to gain further knowledge and understanding of products and issues to solve problems in a timely fashion. Each video is formatted with the capability to be uploaded to retailers' websites, offering extended convenience for customers, who will be able to troubleshoot problems at home.
“Video tutorials have become a mainstay in good customer service and this series will make it easier and more efficient for our customers to get answers to basic questions through a visually compelling presentation,” said Phil Sherman, managing director of Customatic Adjustable Bedz. “This new service is meant to supplement our already state-of-the-art call center and customer support, which serves our customers 24/7.”
The company has produced 30 videos to date. Each video can be downloaded to retailer websites and technicians’ smart devices for portable access.
For more information, visit CustomaticBedz.com.
About Customatic Adjustable Bedz: Customatic Adjustable Bedz is a pioneer of the sleep products industry, best known for its expertise and cutting-edge innovations in adjustable bed bases. Founded in 2010 by industry veterans Phil McCarty and Phil Sherman, today the company distributes products internationally through strong partnerships with top-name mattress manufacturers, leading distributors and major specialty sleep retailers. Customatic Adjustable Bedz is headquartered in Natick, Mass., and operates in more than 500,000-square feet in four manufacturing facilities in Taiwan.