Customatic Adjustable Bedz Broadens Customer Service Coverage

In response to its rapid growth in the adjustable foundation category, Customatic Adjustable Bedz is amplifying its customer responsiveness with a network of 40 well-trained, brand-dedicated field service technicians in cooperation with SAW Enterprises. The move will give the company control over team members dispatched to set up and service the company’s product line.

The strategy enables the company to offer its customers a dedicated team of professionals to handle their needs, shunning the use of independent contractors employed by competitors, allowing the company better controls over quality of service, response times and training. The staff is based throughout the United States. The geographic distribution enables full domestic coverage.

“Each of our dedicated technicians have been trained extensively on our wide array of products to ensure a safe, secure and personal delivery, and setup for optimum performance and service,” said Phil Sherman, Managing Partner of Customatic. “We see this strategy as a perfect move to maintain an impeccable level of service for the consumer.”

“We’re building in better controls and better service so that we can continue to delight consumers with the Customatic experience from the time they reach out to customer service until the product is installed in their homes,” said Phil McCarty, Customatic Managing Partner. “We wanted to use service technicians that were totally dedicated to our company to ensure quality and top-notch service across the board.”

“The collaboration between SAW Enterprises and Customatic Adjustable Bedz is what we believe to be the evolution of service for the adjustable bed industry, pioneering new ground for better quality and accountability to lend credibility to the retailers, distributors and manufacturers they represent,” said SAW Enterprises’ Sean Conlon.

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About Customatic Adjustable Bedz: Customatic Adjustable Bedz is the foremost pioneer of the sleep products industry and is best known for its expertise and cutting-edge innovations in adjustable bed bases. Founded in 2010 by industry veterans Phil McCarty and Phil Sherman, today the company distributes products internationally through strong partnerships with top-name mattress manufacturers, leading distributors and major specialty sleep retailers. Customatic Adjustable Bedz is headquartered in Natick, MA, and now operates in 3 manufacturing facilities with over 500,000 square feet located in Taiwan.