Sleep solutions provider Customatic Adjustable Bedz has invested $1 million to modernize its customer care service program to address all service issues. The new Platinum Elite Customer Service complements the company’s innovative stable of products with top-notch, 24/7 access to Customatic-trained service techs for solutions 364 days a year.
The new initiative accentuates the company’s mission to provide greater value to its dealers along with its aggressive product pricing. Platinum Elite demonstrates the company’s recent rollout of a network of dedicated field service technicians trained to provide ultimate service in Customatic’s line of adjustable foundations. The new program elevates the standard for service in the industry by providing solutions for the common complaints regarding customer service platforms. Standout highlights include live-call answering, no hold time and in-home service when needed within three days.
“Our Platinum Elite Customer Service solidifies Customatic as the industry leader in customer care, service and support,” said Phil Sherman, president at Customatic Adjustable Bedz. “During our research for implementation of the service, we heard about the pain points people despise when dealing with customer service calls – long hold times, inadequate service hours, inflexible service call scheduling, poor follow up and lack of empathy. We’ve eliminated the frustrations we’ve all had with customer service to deliver a much more positive experience.
“Buyers need to recognize that when selecting an adjustable base supplier, there are other considerations besides simply looking for the lowest cost producer,” Sherman said. “There is always someone that will cut corners, delivering less than expected. At Customatic, we feel it’s our responsibility to point out the added value we provide to make for greater value that builds long-term relationships. We’re committed to stringent product testing, innovation and design, intellectual property protection and superior customer service. Those hallmarks have earned us the highest reputation in the industry, and you can’t put a price tag on that.”
For more information, visit CustomaticBeds.com.
About Customatic Adjustable Bedz: Customatic Adjustable Bedz is a pioneer of the sleep products industry and is best known for its expertise and cutting-edge innovations in adjustable bed bases. Founded in 2010 by industry veterans Phil McCarty and Phil Sherman, today the company distributes products internationally through strong partnerships with top-name mattress manufacturers, leading distributors and major specialty sleep retailers. Customatic Adjustable Bedz is headquartered in Natick, Mass., and operates in more than 750,000 square feet in four manufacturing facilities in Taiwan.